ICE Policy
Philosophy and Commitment
In today's ever-evolving and competitive marketplace, we at Armaclad recognize that our customers can get their products from any number of sources. Our philosophy is to provide complete customer care through our I.C.E. (Incomparable Customer Experience) program. We believe there is a definite difference between providing "customer service" and "customer care".? Service is finite, like something you do for your car; care is on-going like what you do for your family. To truly differentiate Armaclad and ensure the absolute, without a doubt, take-it-to-the-bank best experience you will ever have, we make you and our family of customers the following commitments:
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We Will
- Treat you and your team as you deserve - like royalty
- Truly listen and act on your needs and concerns
- Make every experience positive and reinforcing to your goals
- Keep every promise we make regarding product quality and delivery
- Strive to constantly exceed your expectations
- Consistently communicate in a clear and concise manner...regularly!
- Make it pleasurable and easy to do business
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